Whether you’re a new subscriber or a long-time viewer, Prime Video’s FAQs can provide quick answers to your queries. They cover a range of topics, from accessing the service and managing your subscription to understanding features like offline downloads and simultaneous streaming.
By exploring the Prime Video FAQs, you can learn about the different ways to watch, the costs involved, and how to make the most of your viewing experience. You can find information on compatible devices, how to use features like watchlists and X-Ray, and how to troubleshoot common issues.
These FAQs serve as a self-help resource, empowering you to find solutions and information without needing to contact customer support for every question. They are a testament to Prime Video’s commitment to providing clear and accessible information to its users.
You can get Prime Video in two ways:
As part of an Amazon Prime membership.
By subscribing to Prime Video on its own in some places.
The cost varies based on your membership type:
Amazon Prime membership fees vary.
Standalone Prime Video subscriptions have their own price.
Check the Amazon website for current pricing.
Prime Video has a wide selection of content, including:
Movies
TV shows
Amazon Originals (exclusive to Prime Video)
Yes, you can watch Prime Video on many smart TVs. You can also use devices like:
Fire TV Stick
Roku
Chromecast
Game consoles
Yes, you can download the Prime Video app on your phone or tablet (iOS and Android).
Yes, the Prime Video app lets you download some titles to watch when you don’t have internet.
Typically, you can stream on up to three devices at the same time with one Amazon account.
A watchlist lets you save movies and shows you want to watch later.
You can find content in several ways:
Browse by category
Search for specific titles
Check recommendations on the Prime Video home screen
Prime Video Channels let you subscribe to other streaming services (like HBO or Showtime) through your Prime Video account. Keep in mind, you pay extra for these channels.
PPV events, like some sports or special events, can be purchased and watched through Prime Video. These cost extra.
You can manage settings like:
Parental controls
Playback options
Do this in your Amazon account or within the Prime Video app.
Yes, many titles on Prime Video offer subtitles and closed captions. You can turn these on or off in the playback controls.
X-Ray is a feature that shows information about the actors, characters, music, and trivia related to what you are watching.
If you have a standalone Prime Video subscription, you can cancel it through your Amazon account settings. If Prime Video is part of your Prime membership, you would need to cancel your Prime membership.
Yes, you can rent or buy other titles in addition to the content included with your subscription.
Prime Video offers streaming in various qualities, including:
Standard definition (SD)
High definition (HD)
Ultra-high definition (UHD) or 4K
The quality depends on the title and your device.
You can set up parental controls in your Amazon account to restrict the types of content that can be watched.
You can find help and more information on the Amazon website’s Prime Video help pages.